Frequently Asked Questions

Our standard MOQ for wholesale orders is 100 pieces per style. However, we offer flexible MOQ options for first-time customers and custom OEM/ODM projects. Please contact our sales team to discuss your specific needs.

1. Create an account on our wholesale portal
2. Browse our catalog or submit your custom design requirements
3. Request a quote for your selected items
4. Our sales team will contact you within 24 hours to confirm details
5. Place your order and make payment
6. We'll process and ship your order according to the agreed timeline

We accept various payment methods for wholesale orders:

• Bank transfer (T/T)
• Letter of Credit (L/C)
• PayPal (for orders under $5,000)
• Western Union
• Alibaba Trade Assurance

Payment terms may vary based on order size and customer history.

OEM (Original Equipment Manufacturing): We produce wigs according to your designs, specifications, and requirements. You provide the design, and we manufacture it for you.

ODM (Original Design Manufacturing): We design and develop wig products that you can brand as your own. You choose from our existing designs or we create new designs based on your concept.

Yes, we offer private labeling services for both OEM and ODM orders. You can use your own branding, logos, and packaging designs. Our design team can also help create custom packaging that aligns with your brand identity.

Please discuss your branding requirements with our sales team for specific details and pricing.

The timeline for custom wig development varies based on complexity:

• Simple modifications to existing designs: 2-3 weeks
• New designs based on our existing capabilities: 3-4 weeks
• Completely new and complex designs: 4-6 weeks

This timeline includes sample production and approval. Bulk production time is additional.

We offer multiple shipping options to meet different needs:

• Express Shipping (DHL, FedEx, UPS): 3-7 business days
• Air Freight: 5-10 business days
• Sea Freight: 20-40 business days (economical for large orders)
• Rail Freight (Europe/Asia): 15-25 business days

We can help you choose the most cost-effective option based on your order size and timeline.

We have extensive experience with international shipping and can handle customs documentation for most countries. However, import taxes and duties are the responsibility of the buyer.

For DDP (Delivered Duty Paid) shipments, we can include all taxes and duties in the shipping cost—please request a quote for this service.

We recommend checking with your local customs office to understand specific import regulations for wigs and hair products in your country.

Yes, we provide samples for most of our products. Sample policies vary:

• Standard products: Samples are available at a discounted price
• Custom OEM/ODM projects: We create prototypes for approval (cost varies by project complexity)
• First-time customers: We may offer sample discounts or free samples for large potential orders

Shipping costs for samples are typically borne by the customer, but may be deducted from future bulk orders.